Shipping Policy

Order Processing Time

All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

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Shipping Rates & Delivery Estimates

Shipping charges will be different from order to order. 

Delivery delays can occasionally occur.​

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Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

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Customs, Duties, and Taxes

Thoughtful Solutions is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

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Damages

Thoughtful Solutions is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team to file a claim. Save all packaging materials and damaged goods before filing a claim.

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International Shipping Policy

We currently only ship in Canada.